Privacy Policy

Effective Date: August 2025

Welcome to Lost In Istanbul. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data.

1. Information We Collect

We collect the following personal data when you use our website:

• Account Information: If you sign up, we collect your name, email, and avatar photo.
• Payment Information: If you subscribe to a pro account, we collect payment details via Stripe. However, we do not store payment details directly.
• Cookies & Local Storage: We use session cookies and local storage to save user preferences, such as map layer settings.
• Analytics Data: We use Google Analytics to analyze website traffic and usage patterns.

2. How We Use Your Data

We use your data to:

• Provide and personalize your experience on Lost In Istanbul.
• Process payments for pro accounts.
• Improve website functionality and analyze traffic.
• Respond to user inquiries and support requests.

3. Data Storage & Security

Your data is stored securely in Google Firestore and Stripe. These third-party services are responsible for securing your data.

4. Third-Party Services

We use third-party services, including:

• Google Analytics (to track website usage)
• Stripe (for payment processing)

We do not share your personal data with any other third parties.

5. User Rights

Currently, users cannot edit or delete their data through the website. However, you can request changes or data deletion by contacting us at privacy@lostin.istanbul.

6. Compliance & Legal Considerations

As Lost In Istanbul is not based in the European Union, GDPR compliance may not be required. However, we strive to follow best practices in data privacy.

7. Updates to This Privacy Policy

If we make significant changes to this policy, we will notify registered users via email.

8. Contact Information

If you have any questions or privacy concerns, please contact us at:
📧 privacy@lostin.istanbul